Frequently Asked Questions
Everything you need to know about your Mobi shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
How do I return an item?
Mobi offers a 30-day return policy. Simply visit our returns portal, enter your order number, and print a prepaid shipping label for any unworn items with tags attached.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our 'True-to-Fit' chart, as sizing can vary between different styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, Mobi is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually.
Can I modify my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can modify or cancel an order within 60 minutes of placement by contacting our support team via live chat.